Annual performance report to tenants

The report is designed to keep tenants, service users and other customers of the Housing Service informed of its performance and progress made towards meeting the outcomes of the Scottish Social Housing Charter. It is developed in partnership with tenant representatives and the East Ayrshire Federation of Tenants and Residents. 

It provides a range of useful performance information, including the number of repairs carried out, revenue spent, updates on new build housing developments and it also allows our tenants to compare our performance against other similar sized local authorities.

Councillor Jacqui Todd, Cabinet Member for Housing, Welfare and Poverty said: “The Annual Performance Report to Tenants is an important document that sets out the performance of Housing Services. It is really important to us that we are transparent with our tenants and that we are clear where money is being invested, now and in the future. Housing Services work with tenant representatives and the East Ayrshire Federation of Tenants and Residents to ensure that the report follows best practice and that it is presented in a format that is clear to follow and which promotes and encourages members of the community to present their views, ideas and concepts.

“This isn’t a one way street, we aren’t just presenting our tenants with information, we are looking for feedback too. We want to know what our tenants think about our priorities, where we are investing our funding and what they think should be included in the report in future.

“Tenants and customers of Housing Services can email: housing@east-ayrshire.gov.uk; call 01563 554400 or write to FREEPOST RSEY-XHST-JHGL, East Ayrshire Council, Civic Centre North, John Dickie Street, Kilmarnock, KA1 1HW

“Don’t worry if you aren’t online, you can request a paper copy of the Annual Performance Report to Tenants from the number above.”